FAQ

Rooms

Arrival and departure

Policies

Services

Transport

What time can I arrive?

The check-in time is at 4pm. However, you can arrive at any time you wish, a luggage room is at your disposal while waiting for your room to be ready.

Does the hotel have smoking rooms?

All rooms are non-smoking. Smoking is not permitted in any public area of the hotel, in accordance with national regulations.

Do you have rooms with separate beds?

All our rooms and suites have double beds that can be separated (except Refuge Suites). Please specify when booking at welcome@prieurechamonix.com

Do the rooms have safes?

Yes, our rooms have a safe.

Is it possible to add a baby bed in the rooms?

It is possible to add a cot to all our rooms and suites. This service is offered free of charge. Please specify when booking at welcome@prieurechamonix.com.

Do the rooms have special views?

Yes, our double rooms and suites offer a view of the Mont-Blanc, in the bottom of the valley. Please note that our triple rooms are on the street side and offer a view of the Aiguilles de Chamonix.

What facilities are available in the rooms?

Safe, free glass water bottle, Nespresso machine, double glazing, free wifi, flat screen TV, bathrobes and slippers in the suites, welcome products in the bathroom, hairdryer, separate toilet or not, large closet.

At what time can I check in?

Check in time is 4pm. However, you can arrive at any time you wish but we cannot guarantee immediate access to your room. A luggage room is at your disposal until it is ready.

What time do I have to vacate the room?

The room must be vacated by 11:00 am at the latest. We have a luggage room if you wish to store your belongings during the day.

Do you offer early check in or late check out?

Yes, only on request when booking at welcome@prieurechamonix.com and subject to availability, and with a supplement, you can occupy your room after 11am (€20 per hour until 3pm, then the full night is charged thereafter) or have guaranteed access to your room before 4pm.

Can I arrive late at night?

Yes, the reception is open 24 hours.

What credit cards do you accept?

We accept all major credit cards: Visa, Mastercard and Maestro.

What is your cancellation policy?

When making your reservation, please read the terms and conditions carefully. The policy may vary depending on the rate booked and the site you book on.

Where can I find the best prices?

You will find the best offers, 10% cheaper than on online sales sites, on the official website of the Chalet Hôtel le Prieuré by booking directly here.

Do you accept pets?

Yes, we accept pets in our rooms and suites. You must specify this when booking at welcome@prieurechamonix.com and you will be charged €20 per night per pet. Pets are not allowed in the restaurant or spa.

When do I pay for my stay?

When making your reservation, please read carefully the general terms and conditions of sale. The payment may vary depending on the rate booked and the website on which you book.

Is there a tourist tax?

Yes, you will have to pay the tourist tax of €2.50 per person over 18 per night to the hotel.

What is the hotel's policy for children?

Children are considered adults and must occupy the available bedding. No extra beds are available. Breakfast and dinner are at special rates for children 3 to 12 years old.

Does the hotel have internet access?

Yes, the hotel has Wifi and high speed internet in the common areas and in the rooms. This service is free of charge.

What time is breakfast served?

Breakfast is served from 6:30 am to 10:30 am every day of the week in the hotel's restaurant, Le Rôtissier.

Is it possible to have specific products for breakfast or dinner?

Yes, if you mention it when you make your reservation. We can then adapt to your allergies and intolerances (gluten-free for example).

Is it possible to have the meal or drinks served in the room?

No, we do not offer room service (neither for drinks nor for meals).

Is the hotel accessible to people with reduced mobility?

Yes, the hotel is adapted for people with reduced mobility. We have 3 PMR rooms. Please specify when booking at: welcome@prieurechamonix.com.

Does the hotel have air conditioning?

No, the hotel does not have air conditioning in the common areas or in the rooms.

Does the hotel have a luggage room?

Yes, the hotel provides free storage for your luggage during the day. If you wish to leave your luggage outside your stay, you can do so for €5 per night per item.

Does the hotel have a restaurant?

Yes, the hotel has the Restaurant Le Rôtissier, open only in the evening.

The bar offers snacking, gourmet food and beverage service throughout the day.

Is it possible to have flowers or chocolates in the room?

Yes, it is possible to have whatever you wish in your room on arrival. However, please specify this when making your reservation at welcome@prieurechamonix.com.

Does the hotel have a fitness room?

Yes, the hotel has a fitness room available free of charge from 9am to 8pm.

Does the hotel have a spa?

Yes, the hotel has a Cinq Mondes spa with 3 treatment rooms and an aquatic area with pool, outdoor sauna, hammam and jacuzzi, accessible free of charge to hotel guests. The spa is open from 9 a.m. to 8 p.m.

Can I book a treatment?

Yes, the hotel offers tailor-made treatments with our partner CINQ MONDES. For reservations and information, please contact the spa department at spa@prieurechamonix.com.

Can I use the spa if I'm not staying at the hotel?

Yes, you can book a treatment and use the aquatic area and fitness room. We also offer memberships for external customers. For reservations and information, please contact the reservations department at spa@prieurechamonix.com.

What activities can we do around the hotel?

In summer, you can rent mountain bikes, enjoy an excursion to the Mer de Glace, go hiking on the surrounding peaks, go paragliding over the valley, go cliff climbing...

In winter, you can enjoy the exceptional ski areas of Chamonix and Les Houches or ski down the mythical Vallée Blanche from the top of the Aiguille du Midi in Chamonix Mont-Blanc.

Our reservation service can organize, book and prepare everything with our local partner, so that you only have to enjoy!

Can I offer an overnight stay at the Chalet Hotel on Prieuré ?

Yes, you can offer an overnight stay on a half-board basis, for example, or a romantic package. You can choose and purchase your package online at
, or create your own customized package by contacting the reservations department at welcome@prieurechamonix.com.

Does the hotel have a parking lot?

Yes, the hotel has an underground parking lot with 25 spaces. ATTENTION, maximum height of 1.80m for the garage. There is a charge for parking: €30 per night. The parking lot cannot be reserved and the number of spaces is limited. Several public pay parking lots are available nearby.

Does the hotel offer a shuttle service from Geneva?

Yes, the hotel can organize your transfer by private shuttle from Geneva airport or train station with our partners, on request when booking at welcome@prieurechamonix.com.

How do I get to the hotel?

here are several ways to get to Chamonix from Geneva Airport: Private cab, companies such as Mountain Drop Offs (promo code: PRIECHX), Ouibus, Flixbus, Alpybus, Show Train or Easybus.

Stations : Chamonix 5 min walk from the bus and SNCF station ; Saint-Gervais les bains Le Fayet 20 min ; Annecy 1h00 ; Bellegarde 1h30 (for information - transfer by car).

Airports : Geneva 1h00 ; Lyon 2h00 (for information - transfer by car).